Steve is extremely knowledgeable and helpful. He stands behind all of his sales and his repair work is excellent!!

Had difficulty with my cord which couldn’t retract well. Steve fixed it on the spot. He’s honest, knowledgeable and always a positive experience with him. His shop is easy to find (park on the side street). My daughter tried a shop in Simsbury to fix her vacuum and it was a costly disaster. Steve had to repair it in the end. Powell vac is the best for sales and service.

Steve knows his vacuums for sure! He sells many of the best brands and his full stock of parts and vacuum bag inventory - with great prices (always willing to making a deal!) makes this place a gem! He's a busy small business owner and gift to many along the Naugatuck Valley corridor. Of course, he ships too so if you're in need, just call! Thank goodness for small businesses these days - good ones are hard to find! Thanks Steve!

"Trustworthy" I needed a rocker(on/off) switch for my 25 plus year old Electrolux upright vacuum. After searching their inventory they found one in stock. I was not positive if was the exact switch that I needed as I did not have the old one with me. He said take it home and try it, if it works stop back by when you get a chance and you can pay me for it. This was not what I expected to hear from a business in today's culture. "Old fashion business practice/ hand shake & my word". I took the part home, installed it and it worked! Went back the following day to pay them.
I had a excellent experience with Powell's Vacuum Supply and would definitely recommend them.

I cannot say enough about my excellent experience at Powell’s Vacuum Supply. I purchased an MD (Modern Day Model) central vacuum to replace a 30 year old one from a different manufacturer. The owner was very knowledgeable and patient when helping me decide what would be the best unit to replace the one no longer working. Delivery and installation of the unit was simple. Brian, the installer was also excellent, taking the time to explain everything about the vacuum.
For whatever reason after having it for 4 months, a minor relay in a circuit board failed and the vacuum did not work. I called the store in the am and by the end of the day, Brain came to my house and removed the unit for repair with no issues. He called the next morning at 9:00am say it was repaired and he would deliver within a hour. Less than 24 hours the vacuum was repaired and good as new. How many places these days can you get that kind of service?
So thank you Powell’s I would recommend your business in a blink of an eye!

This is the place to go if you need a vacuum. Prices are competitive and the owner is very knowledgable and customer oriented. He patiently showed me two Miele models I was considering and had me try them, making the decision easy. I love my new Miele! This is where to go.

I highly recommend this store. The owner has been in business for over 30 years and he has the best product selection and prices around. He’s also very personable, polite and honest. Curbside parking available.

I took my 15 year old Electrolux to Powell's. I had forgotten to reinstall a new bag after I disposed of the full one. Then, my wife used the vacuum (unaware that it was bagless) to vacuum up some down feathers from a pillow that our new puppy had obliterated!! The feathers were inhaled, and impaled, all around the main motor, causing it to completely clog and cease functioning. I took it to Powell's vacuum hoping it could be salvaged. Mr. Powell was able to disassemble it and clear all the feathers and 15 yrs worth of debris from the internals of the old vac. He did a great job, in short order, and at a more-than-fair price....and as a bonus, the ''Lux'' now works like brand new!! I highly recommend Powell's, and will be going to see him whenever I need anything vacuum related...nice guy, great store!!

So happy with my service and purchases over The years! Thank you for excellent product and customer care!

When it comes to vacuum repair and sales stores, one doesn't have many choices. There's a reason this place has stood the test of time . Fair, honest , and great customer service . Only sells and quality products and routine vacuum service or repair is quick and reasonable . When our Miele is running rough or lacking suction we know it's usually time for an annual service. Most people laughed at me spending almost $500 on a vacuum, but it really helps keep the house clean and is an investment . Don't go to the big chain stores for your vacuum, they simply aren't the same . Since getting a Miele my wife and I vow never to go back . Keep up the good work !

Great service and knowledge. Prices cant be beat. From Central Vacs to Mieles, Sebos, etc....A+

Good old fashion customer Service. Above and beyond